Products
Foods
🛒 ORDERS ❓ How can I place an order? You can place an order directly through our online store by adding the selected products to your cart and following the steps to complete your order. No registration is required. You can also order directly by phone: 0877 88 20 94 ❓ Can I place an order without registering? Yes, we offer the option to place an order as a guest. You will need to provide a phone number for contact. ❓ How do I know if my order has been accepted? After successfully completing your order, our team will contact you by phone to confirm the order and provide the relevant details.
🚚 DELIVERY
❓ What are the delivery times?
Delivery usually takes between
1 and 3 business days, depending on
the destination.
❓ Which courier companies do you use?
We work with established courier companies:
Econt, Speedy, Pigeon Express and BOX NOW.
The available options are displayed
when completing your order.
❓ How much does delivery cost?
The delivery cost is calculated automatically
according to the selected delivery method
and address.
❓ Do you offer free delivery?
Yes. Free delivery is available for orders
over €70, subject to the applicable conditions
for the selected delivery method.💳 PAYMENT
❓ How can I pay?
We offer the following payment methods:
✔️ Cash on Delivery
✔️ PayPal
✔️ Visa / Mastercard🔄 RETURNS, CLAIMS AND EXCHANGES
❓ Can I return or exchange a product?
Yes. You can request a return or exchange
within 7 days of receiving the product,
provided that the applicable return conditions
are met.
❓ How can I submit a claim?
You can submit a claim through the returns
form on our website or contact us by email:
naturallybg.office@gmail.com
or by phone: 0877 88 20 94
❓ When will I receive my refund?
After the return has been approved and
the product has been received and inspected,
the refund will be processed within the
applicable period.📦 PRODUCTS
❓ Are the products authentic?
Yes. All products available in our store
are authentic and sourced from the respective
manufacturers or authorized suppliers.
❓ How can I choose the right product?
If you are unsure, you can contact us for
a consultation. We will be happy to help
you choose the most suitable product.
❓ Are the products in stock?
Products currently available for purchase
are indicated on the website.
If a product is out of stock, this will be
indicated accordingly.📩 CONTACT
❓ How can I contact you?
You can contact us via:
📱 Phone:
+359 988 89 37 37
+359 877 88 20 94
📧 Email:
naturallybg.office@gmail.com
Contact form on the website❓ What are your business hours?
We respond during our business hours,
usually within a few hours.⚙️ PROFILE AND ACCOUNT
❓ Do I need to have an account?
No, an account is not required to place an order.
However, having an account makes it easier
to manage and track your orders.
❓ I forgot my password. What should I do?
Use the “Forgot Password” option to create
a new password.Refine the FAQ for legal accuracy
